If you do have a compliant about privacy, we ask that you contact our office first to help us to assist you promptly. To resolve a complaint, we:

• Will liaise with you to identify and define the nature and cause of the complaint;
• May request that you detail the nature of the complaint in writing;
• Will keep you informed of the likely time within which we will respond to your complaint;
• Will inform you of the reason for our decision in resolving such complaint; and
• Keep a record of the complaint and any action taken in our Register of Complaints.

If you have a complaint, please

• Call us on +64 21 338 880 +64 9 3790699  between the hours of 9:30 am – 5 pm week days
• Email us at [email protected]

Write to us at Postal Address: PO Box 56304, Dominion Road, Auckland 1446