Important information about Capstone Mortgage Services Limited FSP771234


Licence status and conditions

Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

Capstone Mortgage Services Limited FSP771234 is authorised by that licence to provide financial advice service.

Our contact details are:
Address: 31 Aintree Avenue, MANGERE AUCKLAND 2022
Telephone: 64 9 2162666
Email: [email protected]

We provide financial advice on Residential and Personal loan products.
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature and scope of financial advice service

We engage financial advisers to provide financial advice on the following financial products:

Residential and personal loan products

We, through our advisers, provide financial advice service about residential and personal loan products only from the following providers (also known as lenders):

Bank New Zealand Limited
New Zealand Limited
 AIA Services New Zealand Limited FICO
Finance Ltd
Pioneer Finance
Finance Limited
 First Mortgage Managers Limited Plus
Finance Limited
Bank Limited
Partners Limited
Financial Securities Limited
Finance Limited
Finance Limited
 Southern Cross Finance Limited
Bank of China (New Zealand ) Ltd Gold
Band Finance Limited
Building Society
of New Zealand
Bank Limited
Co-operative Bank Limited
Finance Limited
 Industrial and Commercial Bank of China (New
Zealand) Limited
Bank Limited
Mortgages NZ Limited
Financial Limited
New Zealand Limited
Construction Bank
Finance Ltd
Finance Limited
Union Baywide
 Midlands Fund Management Limited  
Capital One Limited
Finance Limited
We do not provide financial advice service related to:
a. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
b. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description). 
c. General Insurance products; and
d. Personal Risk Insurance products.
You will need to consult appropriate specialists if you would like advice on the products above.


Fees, expenses, or other amounts payable

In the majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission.
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time up to 28 months from the date it is drawn down.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.


Conflicts of interest and commissions or other incentives

Residential and personal loan products
We and Astute will receive commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Our adviser takes drawings from Capstone Mortgage Services Limited.
Complaints handling and dispute resolution
We take all complaints seriously and works to resolve them as quickly as possible.
If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.
If you do not feel comfortable discussing your concerns with your adviser, you can:
● Call Rachel WANG, Director, Capstone Mortgage Services Ltd on 64 21 338 880 between the hours of 9:30 am – 5 pm week days
● Write to Rachel WANG, Director, Capstone Mortgage Services Ltd, PO Box 56304, Dominion Road, Auckland 1446
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process. Accordingly,
● We will investigate your complaint by analysing the information you provided us; and
● We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.
If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL).
FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140



We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
● meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
● give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
● exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
● meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.